About Chaomi Laser After Sales

Insist on customer-centered, honest management, we insist on quality as the fundamental, rely on service to obtain, believe us, you have won the victory of the product, and more importantly, our promise and guarantee to you! ! !

Pledge:

Shenzhen Chaomi Laser Technology Co., Ltd. insists on being customer-centric, and provides your company with complete pre-sales and after-sales services such as installation, commissioning, training, and maintenance.

1. Pre-sale service: Before signing the contract, the company provides customers with various production process plans, and provides laser equipment technical consultation, sample samples, equipment selection and other services.

2. Installation and debugging: According to the contract, our company will safely transport the equipment to the domestic installation location designated by the user within the specified time for free, and send technical service engineers to install it on site. In the case that the user basically has the spare parts for installation and commissioning, the technical service engineer will complete the installation and commissioning of the machine within 1-2 days for the user to try, and ensure that the installation and commissioning site environment is tidy, clean and orderly.

3. After-sales training: The company provides free technical training. After installation and commissioning, the buyer’s operator will be trained at the buyer’s site or the seller’s domestic training and maintenance center until the operator reaches

Until the equipment is basically used normally, the main training content is as follows:

⊙Training in the use of commonly used drawing software;

⊙Training on operating procedures of switch machines;

⊙The meaning of panel and software control parameters, training of parameter selection range;

⊙Basic cleaning treatment and maintenance of the machine;

⊙Handling of common hardware failures;

⊙ Problems that should be paid attention to in operation:

In addition, it also provides users with relevant technical support for their products. Service hotline: 13823518896

The company promises:

⊙The equipment is guaranteed for one year free of charge, and the maintenance item is the whole machine maintenance. Lifetime maintenance.

⊙Free technical consultation, software upgrade and other services.

⊙Provide regular inspection service to deal with the abnormal situation of the machine.

⊙The response time of customer service is within 24 hours.

⊙A wide range of software and hardware support and services are still provided after the warranty period expires.